Applications Management
➤ Taking a highly collaborative approach, MAK
provides you with both the lowest risk and the highest value application
portfolio for your organization through our Application Development and
Application Management services.
➤ Benefit upto 40% improvement in productivity for development projects and upto
35% reduction in support costs via our Service Desk, application support
specialists and focused delivery teams.
➤ MAK provides you with multiple commercial models including FP, T&M, Volume
based
and Hybrid models with integrated onshore and offshore solutions.
➤ Benefit from new economies of scale with our unique and pragmatic global
delivery model.
➤ Our incident and service request management processes are based on ITIL
practices and guidance from the ISO 20000 standard for Service Management.
➤ Our proprietary Application Support transition framework will seamlessly help
you to transition support services to MAK with no disruption. The support
services transition consists of 3 distinct phases.
➤ MAK proposes the support and maintenance services (Care and Repair) to be SLA
driven. SLAs and OLAs will be derived based on business needs and IT
organization’s strategy.
➤ Application Support levels offered by MAK include L1 (Helpdesk support), L2
(Functional Support), L3 (Technical Support).
➤ MAK offers Service Delivery Management services providing with end to end
ownership. All our Service Delivery Managers are atleast ITIL Foundation level
certified with atleast 5+ years of experience in this function managing
applications in both ERP and non-ERP environments including commercial
applications / websites.